Usecase: Freelance Graphic Design
Touchlead is designed to help businesses of all types acquire more customers and drive growth. To illustrate how Touchlead can be utilized effectively, let’s explore a specific use case. For inspiration, we’ll look at how a Freelance Graphic Design can leverage Touchlead’s features to enhance its operations, engage customers, and boost overall business performance.
DesignCraft is a freelance graphic design service. Their business is to deliver customized design solutions that help businesses and individuals visually communicate their brand and message. They are looking to create impactful and memorable designs that drive engagement and success.
🎯 The challenge
DesignCraft had significant difficulty managing and tracking project deadlines and client communications. Without a structured system, they often missed project deadlines and struggled to keep clients updated on progress. This led to a buildup of frustration among clients who were left in the dark regarding their project status, impacting their trust and satisfaction. The disorganized communication channels also resulted in important client feedback being overlooked or delayed, affecting the quality and timeliness of the deliverables. This lack of efficient project management and communication not only disrupted workflow but also tarnished their professional reputation.
🏆 The solution
Using Touchlead's Automated Emails feature, DesignCraft configured email sequences to keep clients informed about project progress and deadlines. They set up automated status update emails that are triggered at key project milestones, such as draft submissions and final reviews. For instance, they configured an email template that is automatically sent to clients when a project reaches 50% completion, detailing the progress made and what to expect next. This practical setup ensured timely updates and reduced the chance of missing deadlines. Improved communication processes led to higher client trust and satisfaction, more efficient project management, and timely project delivery.