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Privacy policy

Welcome to Touchlead. Your privacy is important to us. This Privacy Policy explains how we collect, use, and share information about you when you use our application and services.

Introduction

Welcome to Touchlead. This Privacy Policy is designed to inform you about how we collect, use, and protect your personal information when you use our application and services. By using Touchlead, you agree to the practices described in this policy.

Your privacy is of paramount importance to us. At Touchlead, we are committed to safeguarding your personal data and ensuring that your privacy is respected and protected. We understand the importance of maintaining the confidentiality of your information and we strive to implement the best practices to secure it.

Scope of the Policy

Touchlead is a marketing tool that operates with two kinds of data:

  1. The data of our users: This includes personal information provided by users when they register for and use our services.
  2. The data users input into the application: This includes any data that users upload, enter, or store within the Touchlead application as part of their use of our services.

This Privacy Policy specifically addresses the data of our users. It outlines how we collect, use, and protect the personal information provided by our users.

Users are responsible for the data they input into the Touchlead application. It is the users' responsibility to ensure that any data they enter complies with applicable laws and regulations. Touchlead does not take responsibility for the legality, accuracy, or quality of the data users input into the application.

Information We Collect

Personal Information

When you register for and use Touchlead, we may collect personal information from you. This includes details such as your name, email address, phone number, and payment information. This information is necessary to provide you with our services, process transactions, and communicate with you effectively.

Usage Data

We collect information about how you interact with our application to understand usage patterns and improve our services. This includes data on pages you visit, features you use, and other actions you take while using Touchlead. This information helps us enhance your user experience and optimize the functionality of our application.

Device Information

When you access Touchlead, we gather information about the devices you use. This includes IP addresses, browser types, operating systems, and device identifiers. Collecting this data helps us ensure compatibility with your devices and maintain the security of our services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track user activity on our application and store certain information. Cookies are small data files that are placed on your device. They help us recognize you on subsequent visits, remember your preferences, and analyze how you interact with our services. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use some features of Touchlead.

How We Use Your Information

Purposes for Collecting and Using Personal Data

We collect and use your personal data for a variety of purposes to enhance your experience with Touchlead. These purposes include:

  • Providing Services: To deliver and maintain our services, process transactions, and manage your account.
  • Improving User Experience: To understand how you interact with our application and make improvements based on your feedback and usage patterns.
  • Communicating with Users: To send you updates, notifications, and other information related to your account and our services.

Additional Uses

In addition to the primary purposes mentioned above, we may use your information for:

  • Marketing: To send you promotional materials and offers that may interest you. You can opt-out of receiving these communications at any time.
  • Research and Analytics: To conduct research and analyze data to improve our services and understand market trends.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds as required by relevant laws:

  • User Consent: We process your data with your explicit consent, which you can withdraw at any time.
  • Contractual Necessity: We process your data as necessary to perform our contract with you, such as providing our services and managing your account.
  • Legitimate Interests: We process your data to pursue our legitimate interests, such as improving our services, ensuring the security of our application, and communicating with you. We ensure that these interests do not override your privacy rights.

Sharing Your Information

We may share your personal data with the following types of third parties:

  • Service Providers: We engage third-party companies and individuals to facilitate our services, provide the services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used. For the moment, this list of business partners is the following:
    • OVH Cloud for our hosting
    • Cloudflare for our network infrastructure (CDN)
    • Bugsnag for for performance monitoring
  • Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We do not sell your personal data to any third parties. Any sharing of data is solely for the purpose of providing and improving our services, complying with legal obligations, and protecting our rights.

Data Retention

We retain your personal data for as long as you have an account with us. Once your account is closed, we keep your data for one year to allow for any potential issues that may arise. Billing information, however, is retained for ten years to comply with legal and regulatory requirements.

The criteria we use to determine retention periods include the length of time we have an ongoing relationship with you and the necessity of retaining data to fulfill our legal obligations. We ensure that your data is securely deleted or anonymized once the retention period expires.

Security

We take the security of your personal data very seriously and implement a variety of measures to protect it from unauthorized access, disclosure, alteration, or destruction. We adhere to industry standards to ensure that your data is safeguarded throughout its lifecycle.

Our security measures include regular self-assessments and rigorous security testing of our application to identify and address potential vulnerabilities. This proactive approach helps us maintain a secure environment for your data.

By combining these efforts, we strive to protect your personal data and maintain your trust in Touchlead. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights Regarding Your Personal Data

As a user of Touchlead, you have certain rights regarding your personal data. We are committed to ensuring that you can exercise these rights easily and effectively. Your rights include:

Access: You have the right to access the personal data we hold about you. You can request a copy of your data by contacting us at the email address provided below.

Correction: If you believe that any of your personal data is incorrect or incomplete, you have the right to request that we correct or update it. You can do this by updating your information through your account settings or by contacting us directly.

Deletion: You have the right to request the deletion of your personal data. If you wish to delete your account or any specific information, please contact us. We will process your request in accordance with our data retention policy.

Restriction: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to its processing.

Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer your data to another service provider where technically feasible.

To exercise any of these rights, please contact us at contact@touchlead.app. We will respond to your request as soon as possible and within the timeframes required by applicable laws.

We are committed to protecting your privacy and ensuring that you can exercise your rights regarding your personal data with confidence.

International Data Transfers

Touchlead is committed to ensuring that your personal data is protected, no matter where it is processed or stored. By using our services, you acknowledge that your personal data may be transferred to and processed in countries outside of your jurisdiction.

For most of our users, personal data is stored in Europe, specifically in France, within OVH data centers. OVH is known for its robust security measures and compliance with European data protection standards.

In certain cases, customers with specific needs may request that their data be stored in a different location. This can be arranged based on the terms outlined in their contract with us. We ensure that any data transferred outside of Europe is handled with the same level of security and protection as data stored within European borders.

To safeguard your personal data during international transfers, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission. These clauses ensure that your data is afforded the same level of protection it receives within Europe, regardless of where it is processed.

If you have any questions about how your data is transferred or the safeguards we have in place, please contact us at contact@touchlead.app.

Children's Privacy

Touchlead is not designed for use by children under the age of 13, and we do not knowingly collect personal data from children under this age. If you are under 13, please do not use our services or provide any personal information to us.

Our application is intended for business use, and as such, it is expected that our users are adults or are using the application under the supervision of adults. However, we recognize that our users may input data that includes information about individuals under the age of 13. In such cases, it is the responsibility of our users to ensure that they have the appropriate consent and legal grounds for processing and storing such data.

If we become aware that we have inadvertently collected personal data from a child under the age of 13 without verification of parental consent, we will take steps to delete that information as soon as possible. If you believe that we might have any information from or about a child under 13, please contact us at contact@touchlead.app.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes to this Privacy Policy, we will notify you in two ways:

First, we will send an email notification to the address associated with your account to inform you of the changes. This will ensure that you are aware of any updates promptly.

Second, we will update the Privacy Policy on this page and revise the "Last updated" date of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

If you continue to use Touchlead after the changes become effective, you are agreeing to the revised policy. If you have any questions or concerns about changes to the Privacy Policy, please contact us at contact@touchlead.app.

Last updated: 2024-05-26

Contact Information

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please do not hesitate to contact us. We are here to help and ensure that your privacy is protected.

Touchlead is a product of ACL Software SRL, a Belgian company registered with company number BE0798373841. You can reach us through the following contact details:

Email: contact@touchlead.app

Physical Address: ACL Software SRL, Rue du Wainage, 49C, 5060 Velaine-sur-Sambre, Belgium

Phone Number: +32499176936

We will respond to your inquiries as promptly as possible and within the timeframes required by applicable laws.

Consent and Acknowledgment

By registering for and using Touchlead, you provide your consent to the terms outlined in this Privacy Policy. Your continued use of our services indicates your acknowledgment and acceptance of these terms.

When you create an account and register on our platform, you are required to agree to this Privacy Policy as part of the registration process. This consent is provided by default, and it signifies that you understand and accept how we collect, use, and protect your personal data.

If you do not agree with any part of this Privacy Policy, you should not use our services. If you have any questions or concerns about this Privacy Policy, please contact us at contact@touchlead.app.